Frequently Asked Questions
How does auto-renewal work?
Your invoice will be available in Account Manager on July 31. Once you receive your invoice, please look at your account information and make sure that everything is correct. This is where you can update your payment plan, pay in full, or change your card on file.
If everything is correct, you do not need to do anything, you are all set for next year! Your credit card on file will be charged for the first payment on Friday, August 16 as part of your 7-month payment plan. Your card will be charged the second Friday of each month, with the last payment on Friday, February 14, 2025. If you have eligible 2024 Account Credit, it will automatically be applied toward your 2025 season invoice. If you do not want your eligible credit applied automatically, please reach out to your Membership Executive to update your account prior to the Renewal deadline on August 14.
Next steps: If no changes are needed on your invoice and personal information is correct, no other action is required and we will let you know your priority window to upgrade, relocate, and/or add seats for the 2025 season.
The deadline to make any changes or edits to your 2025 Alliance Membership is Wednesday, August 14 at 5:00 PM.
How do I change seat locations or upgrade my membership?
Every renewed Alliance Member is automatically enrolled in our priority seat upgrade event where you will have the opportunity to relocate and add additional seats to your Alliance Membership. You will receive an email with an assigned appointment time, based on membership priority, after the Renewal process is complete. If you do not wish to take advantage of this process, simply ignore the email when it comes through, and your current seat location will remain as is. We must process and first payment your Renewal first to be eligible to participate in the Upgrade and Priority Relocation window process.
If you are interested in changing seats or adding more seats please contact us by phone or text at 877-657-4625 or email us at CustomerService@SoundersFC.com
How many matches does my membership include?
The 2025 Alliance Membership will include 18 matches. Additional matches beyond the 18 included in the package may be subject to the usual Pay As We Play program. This could include matches in MLS Playoffs, Concacaf Champions League, Leagues Cup, or other additional competitions that we may qualify for.
Can I purchase a full season parking pass?
Season parking passes are available at a discounted rate for full season Alliance Members, compared to the single match parking rate. We have limited parking options in Lumen Field Garage and Union Station Garage. To purchase a parking pass in either of these locations, please contact the Membership Executive team to add this to your membership.
I have Return Ticket Credit, can I apply that towards my Renewal?
Yes, if you have eligible 2024 Return Ticket Credit, it will automatically be applied toward your 2025 season invoice. If you do not want your eligible credit applied automatically, please reach out to your Membership Executive to update your account prior to the Renewal deadline on August 14.
Can I transfer ownership of my tickets?
Primary account holders can transfer ownership of tickets to individuals who are designated on their account for at least one season or immediate family members. We must receive, in writing, permission from the primary account holder, with understanding they are releasing the rights to the seats. Legacy pricing is non-transferable. For more information about account transfers, please view the Ticket Transfer Policies. All account transfers must be completed by the Renewal deadline on Wednesday, August 14. No transfers will be permitted after this date.
How will I manage my tickets?
Tickets are available to manage once we get closer to the start of the 2025 season. We will alert you when your tickets are available to manage through your online Account Manager. Mobile ticketing provides the safest and most flexible way to manage and share your tickets, and is available through the Sounders FC App or a web browser.
When will I receive my gift?
We will provide more details on your complimentary Alliance Member Gift later this year.
What if i'd like to purchase accessible seating?
Lumen Field provides accessible and wheelchair convertible seats located throughout the stadium in a variety of price levels and viewpoints. These tickets are available as a season ticket purchase. If you would like to relocate in or out of ADA seating or add ADA seats to your season ticket package, please contact the Membership Executive team.
Is there a referral program if I'd like to refer a friend to become a season ticket member?
Bring your friends into the Sounders FC family and get a referral bonus! Refer a friend to purchase a full season membership for the 2025 season and receive $100 in account credit to be used for Sounders FC ticketing products and/or purchases. Your friend will also receive $100 as well! Fill out a Referral Form HERE to refer a friend.
What if I still have questions about my membership?
Please contact us by phone or text at 877-657-4625 or email us at CustomerService@SoundersFC.com.
